offer guests, customers and visitors the perfect service. In this article, we look at digital ordering systems in the food service industry. A service button is a tool that allows guests to call service staff or indicate their needs.
Digital solutions have become an important part of catering operations. From online ordering and mobile payment options to the use of social media marketing and customer feedback platforms, digitalization has significantly changed the way restaurants and cafés are run.
Satisfied guests are the best marketing. With simple means and manageable effort, digital ordering systems in gastronomy, such as service buttons, can increase service and significantly reduce response times for the benefit of guests. Especially where there are many guests to be served and when the facility is very busy. In most cases, both factors come together, e.g. in the beer garden when the weather is fine.
By setting up or installing service buttons, the waiting time for ordering, payment or help is significantly reduced. The result is greater satisfaction among customers and guests, as they can conveniently call for service at the touch of a button.
Here is an example of how a digital ordering system might work in the food service industry:
Placement
In a restaurant, service buttons could be placed at every table or in certain areas such as lounges or bars. The buttons should be clearly visible and easily accessible for guests.
Operation
If a guest requires a service, they can press the button. The button can either be pressed manually or touched, depending on the type of button.
Signaling
As soon as the service button is pressed, it sends a signal to the service staff or the waiter system. This signal can be shown on a display or on a mobile device carried by the service staff.
Reaction
The service staff should notice the service call and go to the table immediately. The service staff fulfill the guest’s wishes, be it taking an order, serving food and drinks, bringing additional utensils or answering questions. The next step is intelligent beer coasters that predict and report a necessary reaction based on the measured weight of the glass.
Advantages
- Increased customer satisfaction through faster, targeted service and fewer waiting times
- Efficient staff deployment and better coordination of employees and tasks
- Flexible in use and independent of the number of
- Many extensions possible, e.g. Info “Table free or reserved”
The exact functionality and implementation of a service button can of course vary depending on the requirements and possibilities of the catering business. Some service buttons can also have additional functions, such as requesting the invoice or adjusting the lighting at the table. The possibilities here are unlimited. In any case, the aim is to offer guests a convenient and efficient way to communicate with the service staff and indicate their needs.
We would be happy to advise you on the possibilities of digitalization in gastronomy!
AUTHOR:IN
Hakan Yildiz
FUSION IoT
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